Note: Our legal documents are authoritative only in Turkish per
Turkish law (KVKK, 6502 Consumer Protection Act). The Turkish text below is the binding version. Please
contact [email protected] for a courtesy English translation.
You can delete your account at any time. Deletion is irreversible — please read carefully before proceeding.
How to delete your account
- From the email address registered on your account, send a written deletion request to [email protected].
- To confirm receipt and verify your identity, we send a confirmation code by email.
- Once you reply with the confirmation code, your account is deactivated within 24 hours.
Deletion requests are accepted only by email. To protect your account, requests through other channels are not accepted.
What happens when the account is deleted?
- Access to your account and data is removed immediately.
- Your subscription ends at the end of the current month; for refunds, see the Delivery and Return Terms.
- Data on Raavio servers is deleted within 30 days.
- Invoice records are retained for 10 years as required by tax and legal obligations, in a non-personalized form.
Data export request
If you want a copy of your data before deletion, mention this in your request email. Data is exported in JSON + CSV format.
Reversal
If you change your mind within 24 hours of replying with the confirmation code, you can recover the account by notifying [email protected]. After 24 hours, data is permanently deleted and recovery is no longer possible.