Use cases
From MSP operations to remote support of a single PC — the scenarios where Raavio is used most, with clear short answers.
Short answer
Raavio is used most for: MSP multi-tenant device management, browser-based no-install remote desktop support, built-in ticketing with SLA, Windows patch-compliance reporting, and white-label RMM reselling.
An MSP manages all client companies from one panel, each isolated and with its own branding.
Organize by company, group, and tag; deliver white-label to each client. Device status, tickets, inventory, and automation are separate per tenant but reachable from one interface.
Technicians start a browser remote desktop session with no install on the other side.
P2P connection with multi-monitor, Ctrl+Alt+Del, clipboard, and file transfer. Session recording and audit make every connection traceable.
End users open a ticket from the customer panel; it links to the device and tracks SLA.
Priority assignment, SLA breach alerts, message threads, and file attachments in one system. No separate helpdesk subscription needed.
IT reports Windows patch-compliance across the fleet and schedules missing updates via automation.
Software and hardware inventory, license-expiry tracking, and Windows Update compliance reports in one panel.
A reseller ships RMM under its own brand by generating a branded installer with custom logo, colors, and subdomain.
Your customers see your brand, not Raavio; billing and management run from one account.
See all capabilities on the features page, or check pricing.
FAQ
Yes. An MSP can manage all client companies from one panel, each isolated and with its own branding.
No. Remote desktop runs in the browser as a P2P connection; technicians connect without installing extra software.
No. Built-in ticketing with SLA is included in the price, and tickets link to the device.
