This Privacy Policy governs the collection, processing, and protection of personal data collected by Raavio ("Raavio" or "we") through the raavio.com.tr website and the Raavio RMM platform.
1. Data controller
Your personal data is processed by the following legal entity, acting as data controller under Turkish Personal Data Protection Law No. 6698 ("KVKK"):
Raavio Yazılım ve Bilişim Teknolojileri Limited Şirketi
Merdivenköy Mah. Dikyol Sk. No:2 B Blok İç Kapı No: 179, Kadıköy / İstanbul, Turkey
MERSIS No: 0733138139000001
Tax No: 7331381390 — Göztepe Tax Office
Trade Registry No: 1137031
Email: [email protected]
2. Data we collect
- Account data — full name, email, phone, company name, tax ID.
- Usage data — login times, IP address, browser info, pages visited.
- Payment data — billing metadata via Iyzico. Card PAN is never stored on our site.
- Support data — your support requests, email correspondence.
- Device / customer data — technical data you collect from your endpoints through the RMM platform; this data is yours, and Raavio acts solely as a processor.
3. Purposes of processing
- Service delivery and improvement
- Billing and payment collection
- Customer support and communication
- Compliance with legal obligations
- Statistical analysis — in anonymized form
4. Retention periods
- Account data: While the account is active. Deleted within 30 days of account closure.
- Customer panel data (devices, tickets, logs): While the account is active. After cancellation, a 30-day recovery window, then deletion.
- Invoices and financial records: Retained for 10 years as required by Turkish Tax Procedure Law.
- Support correspondence: Retained for 2 years after ticket closure.
- Anonymized usage analytics: May be retained indefinitely.
- Cookie data: Varies by cookie type; see the Cookie Policy.
5. Data security
Your personal data is stored using industry-standard encryption; data isolation is applied per customer. Only employees with a business need access the data, and all access is logged.
6. Children's data
Raavio's services are intended for individuals and entities aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover such data, we delete it immediately.
7. Data sharing and cross-border transfers
Raavio does not sell or rent your personal data to third parties without your explicit consent. Data is shared only with the following service providers, to the extent required to deliver the service:
- Iyzico (Turkey) — payment collection and PCI-DSS compliant card storage. No cross-border transfer.
- Google Workspace (Google LLC, USA) — Raavio's system-level communication infrastructure only. Limited to mails sent via this infrastructure: account verification, user credentials, password reset, contract / subscription approval-rejection notices, billing notifications.
Customer-side RMM report emails (weekly / monthly reports, monitoring alerts, ticket notifications, mails to your end-customers) are sent through the SMTP infrastructure that the customer configures inside the RMM panel. This traffic does not flow through Raavio servers or Google Workspace; Raavio is not an intermediary for these communications.
Cross-border transfer (KVKK Art. 9): Only the system-level mails listed above transfer your name and email to Google LLC (USA). The transfer is necessary for performance of the contract and occurs with your explicit consent at signup. No cross-border transfer occurs for customer-side RMM report mails.
8. Your rights
Under KVKK Article 11, you have the right to:
- Learn whether your data is being processed
- Request information if it is
- Request correction, deletion, or destruction of your data
- Learn the parties to whom your data is transferred (domestic or international)
To exercise these rights, email [email protected]. Your request will be answered within 30 days at the latest.
9. Cookies
Our website uses cookies for essential functionality and anonymous analytics. See the Cookie Policy for details.
10. Changes
We may update this policy from time to time. Material changes will be notified through your account, and the latest version is always published on this page.