Short answer: When choosing an RMM for an MSP, look at multi-tenant management, which modules are included (ticketing, remote desktop, inventory, patch), white-label, the pricing model, and local support. Solutions that bundle everything into one price are usually more predictable for MSPs than ones that sell each piece separately.
1. Multi-tenant management
An MSP manages dozens of client companies. The RMM must keep each client isolated (data separation) yet manageable from one panel. A tool without “multi-tenant” support is eliminated for MSP use from the start.
2. Which modules are included in the price?
This is where most surprises happen. In some platforms, ticketing, white-label, or advanced monitoring are priced as add-ons. When evaluating, ask:
- Is remote desktop included or an add-on?
- Is support ticketing included?
- Are monitoring + alerts included?
- Are inventory and patch management included?
- Is white-label included, or locked behind an “enterprise” tier?
Solutions that offer one package make monthly cost predictable. For a comparison, see Raavio vs alternatives.
3. Pricing model
RMMs are usually priced per agent (device). Watch for:
- What’s the base price? (e.g., Raavio: $2.99 per agent per month, all modules included)
- Are there volume discounts? (Raavio: automatic 5–20% at 100+ agents)
- Is there a contract lock-in, or can you cancel monthly?
- Is billing and currency local? (TRY, VAT-included e-archive invoice, etc.)
4. Remote desktop experience
Your technicians will open remote sessions many times a day. A browser-based, no-install remote desktop speeds up the workflow. Details like multi-monitor, clipboard and file transfer, and session recording make a difference. (See RMM vs remote desktop.)
5. White-label / your own brand
As an MSP you may want to deliver under your own brand: your logo, colors, subdomain, and branded installer. Not every platform offers this, or it’s reserved for upper tiers. Details: what is white-label RMM.
6. Local support and compliance
If you operate in Turkey, local-language support, KVKK-aligned data handling, and local payment/invoicing (Iyzico, VAT-included invoice) simplify operations. Foreign platforms typically lack these.
Evaluation checklist
- Multi-tenant management?
- Ticketing included in price?
- Browser-based, no-install remote desktop?
- Monitoring + inventory + patch included?
- White-label available?
- Predictable price (one package), volume discounts?
- Local support + compliance?
- Free trial to test?
How does Raavio meet these criteria?
Raavio offers multi-tenant management, built-in ticketing, browser-based remote desktop, monitoring/inventory/patch, white-label, and locally-compliant operation in one package at $2.99 per agent per month, with automatic volume discounts at 100+ agents. You can test it with a 14-day free trial.
Related reading: What is RMM? · TeamViewer alternatives